Rated 1 out of 5 stars

by nok on Feb. 26, 2014 ·

i liked this addon until this happened yesterday:

90% of my contacts on my synced mobile were gone... what happened?

after checking my phone and googlemail i found the answer in this addon which i had installed some time ago...

This addon deleted my contacts without any warning or setting that could have warned me!

i only found out after seeing the log and discovering this message on almost all of my contacts:

"The contact is old and will be deleted"

So if you dont edit a certain contact over a period of time it becomes "old" and will be automatically deleted...

no Thanks i dont want you to decide for me that my contacts must be deleted.. and the only way to prevent this is to set the addon in read only mode...

hey at least a warning would be nice...

well.. thanks but no thanks.

This review is for a previous version of the add-on (0.3.6). 

by Josh Geenen (Developer) on Feb. 27, 2014 ·

Please send me the gContactSync so I can figure out what happened. Posting here without any information (gContactSync version, whether you have any other sync apps, etc.) doesn't help me fix anything. You are the only person to have reported this since the incident where Google changed the ID of every contact (http://www.pirules.org/blog/?p=326) so a log would be very helpful.

Google has an excellent restoration feature for contacts that you can use to recover your contacts: https://support.google.com/mail/answer/1069522?hl=en

> This addon deleted my contacts without any warning or setting that could have warned me!

gContactSync will ALWAYS ask for permission before deleting 5 or more contacts. You must have clicked OK on the dialog or it would not have deleted anything.

> So if you dont edit a certain contact over a period of time it becomes "old" and will be automatically deleted...

That is incorrect. gContactSync only deletes contacts that it believes were deleted from the other source. Either a different app deleted all your contacts from Google so gContactSync deleted them from Thunderbird, gContactSync hit a very bad bug, or something happened to change your contact's IDs such as the bug in Google's API (http://www.pirules.org/blog/?p=326) that was introduced a long time ago.

Please e-mail me the log as well as any other potentially useful information, such as what other devices are synchronized with your contacts and what apps you use to sync.

> no Thanks i dont want you to decide for me that my contacts must be deleted.. and the only way to prevent this is to set the addon in read only mode...

If a synchronization app doesn't add new contacts, delete contacts that were deleted from the other source, or update contacts what is the point? It also prompts before deleting 5 or more contacts just in case something like this is about to happen.

> hey at least a warning would be nice...

There was one.

> well.. thanks but no thanks.

I repeat, please send me the log so I can try to figure out what happened. This is the only report I have since the Google API bug. I've never seen a case (yet) where gContactSync is responsible, though I fully admit it is possible. Also try to remember that this is a *free* add-on I develop in my spare time. If it was easy there would be many more add-ons that do this.

Josh