If you have an issue with Xpunge, please send me an email using the "Support E-mail" link on Xpunge's ATN page, and I will do my best to help you troubleshoot.
Keep in mind that there is some initial information that I will probably be requesting from you in order to start troubleshooting. You can prepare this information beforehand and send it to me, or I can guide you through it.
- Which of the 3 functionalities offered by Xpunge are you having issues with? (MultiXpunge/Timer/Single Xpunge)
- What is the type of the account that you are having issues with? (IMAP/POP3/RSS/etc.)
- What are the messages that appear in Thunderbird's Error Console when you use MultiXpunge, the Timer or single Xpunge? (Please hide any sensitive information, such as email addresses)
In some versions of Thunderbird, the button offered by Xpunge does not appear on the various Thunderbird toolbars by default, you will have to add it yourself.
Note that Xpunge does not print any messages on the status bar of Thunderbird, none of the Xpunge versions ever did. Any messages that appear on the status bar when you empty the trash/junk or compact folders, come from Thunderbird functions that Xpunge calls in order to perform those operations. Xpunge cannot control or change this. If certain messages are no longer displayed on the status bar, it is because the Thunderbird functions available to Xpunge do not display them.
If, in the past, you had installed Xpunge from my website, keep in mind that you might no longer be able to automatically update it. So checking for an available update of Xpunge from the Add-ons Manager in Thunderbird might no longer report any updates. You will have to periodically monitor for updates yourself.
For usage information and more details about this extension, please visit
Xpunge's homepage.
ATTENTION: Compacting folders means that all the messages you have previously deleted from those folders are permanently deleted from the hard disk and cannot be retrieved again.
ATTENTION: Be careful when you use the functionality for emptying the junk folders. It is not the same as emptying the trash folder, in the sense that messages are deleted on purpose, whereas your spam filter may put useful (non-spam) emails in the junk folder. So emptying this folder will cause you to lose those emails. Xpunge has all the junk features turned off by default to avoid accidents. Please enable and use the junk functionality at your own risk.
ATTENTION: When you select to empty the Junk of an account, all the folders of that account that are known to Thunderbird to be "junk" folders will be emptied. For example, if you set up a Gmail IMAP account, where the junk folder is called "Spam", and you also change the settings of that account in Thunderbird to move new junk messages to a folder called "Junk", both folders will be emptied if you enable emptying the Junk for that account in Xpunge.